Your shipping options and costs will be offered during checkout.
Since tea is considered a food product, returns are hardly possible. If you have any issues with the product we will gladly work with you to promptly address any concerns you may have.
Within 14 days of receipt of your order, you may return any merchandise in its original condition and packaging for a full refund. Please note that a $ 2.00 refund fee shall be applied against your account.
Please note that we will refund the shipping cost only if the return was a result of our own mistake.
Damaged or defective items must be returned within 14 days of delivery for direct replacement. In case of physically damaged products shipped via UPS, FedEx, or other courier services, you may refuse delivery. Any damage found after opening your packages and examining the merchandise should be reported to the relevant courier service and merchant within 48 hours after delivery in order to start the claim and refund process. If you receive damaged merchandise, always keep the shipping cartons and documents until your claim has been acknowledged and settled.
What about Orders Containing Promotional Items?
All items that are part of a promotional package must be returned in order to be entitled to a full refund. If you wish to keep any promotional items, you can choose to do so and be charged the regular price for the items.
Are There any Exceptions?
Please note that we do not accept returns on the following items:
- Products that have been modified or damaged due to misuse
- Products returned after 14 days of receipt
- Products returned to us without using a shipping box (unless the original shipment from us to you was made without using a shipping box)
All items will be evaluated upon receipt of the return in our warehouse for return acceptance.
Exchanges and replacements will be shipped after the original item has been returned to our warehouse and evaluated for return acceptance.
Puerh Shop reserves the right to charge a 15% restocking fee under the following circumstances:
- Items returned blemished
- Items returned missing parts
- Items not returned in original factory packaging
- Items returned with original factory packaging either damaged or not intact
How do I Return a Product?
Please email us at help@ puerhshop.com for a Return Authorization number and return instructions. We will make arrangements to exchange or refund the merchandise.
We strongly recommend using Fedex, UPS Ground, or USPS Insured Parcel Post for all returns. Please note that return shipping costs are not eligible for a refund.
Still have Questions Regarding Our Return Policy? Please email us at help@ puerhshop.com.
Shipping insurance for lost or damaged is optional for USPS, UPS, Fedex and all international shipment. Over $100 shipping insurance is optional for FedEx and UPS. It will be your risk if the order is lost or damaged in shipment without insurance.